--- title: How to Resolve the “Access to this server is not granted to user” Error on the 3DEXPERIENCE Platform description: Fix the “Access to this server is not granted to user” error on the 3DEXPERIENCE platform caused by expired roles on a member account. --- [Skip to content](https://support.swyftsol.com/knowledge-base/access-to-this-server-is-not-granted-to-user#main-content) [Client Portal](https://support.swyftsol.com/tickets?hsLang=en) [![SWYFT Solutions Logo](https://support.swyftsol.com/hs-fs/hubfs/Email%20Signature%20Images/SWYFT%20Solutions%20Logo_Email%20Signature.png?width=125&height=44&name=SWYFT%20Solutions%20Logo_Email%20Signature.png)](https://www.swyftsol.com/) - [SWYFT Solutions Home](https://www.swyftsol.com/) Open main navigation Close main navigation - [SWYFT Solutions Home](https://www.swyftsol.com/) - [Client Portal](https://support.swyftsol.com/tickets) How can we help you? - There are no suggestions because the search field is empty. 1. [SWYFT Solutions Knowledge Base](https://support.swyftsol.com/knowledge-base?hsLang=en) 2. [Troubleshooting](https://support.swyftsol.com/knowledge-base/troubleshooting?hsLang=en) # How to Resolve the “Access to this server is not granted to user” Error on the 3DEXPERIENCE Platform ## This error appears when your 3DEXPERIENCE member account still has a role assigned whose license has expired. A platform administrator can clear the expired role, after which the application launches normally. ![](https://support.swyftsol.com/hs-fs/hubfs/image-png-Sep-30-2026-07-33-02-9974-PM.png?width=240&height=165&name=image-png-Sep-30-2026-07-33-02-9974-PM.png) ### Symptoms When you open an application, a message appears with this heading and body: *Access to this server is not granted to user* *Although authenticated, your are not granted access to this server. Please contact your administrator.* The message continues with the reason the server could not obtain your license: *The server cannot obtain the license for user \ due to the following errors. License '\' not available on license server(s) - ' Missing or expired license* The role code between the quotation marks (for example, **XPP**) identifies the role the server could not license. ### Cause Your member account has at least one role assigned whose license has expired, for example after a renewal that did not include that role. The server tries to license that role and returns this error. ### Resolution Only a 3DEXPERIENCE platform administrator can change roles on a member account. If you are not an administrator, send the administrator the role code and a screenshot of the error. 1. Note the role code in the error message and the user name it names. 2. Ask a platform administrator to remove the expired roles from your member account. The administrator opens **Members Control Center**, opens the information icon next to your name, selects the **View All** tab, and clears each license that has no colored availability meter. The full steps are in [How to Remove Expired Roles from Your Account on the 3DEXPERIENCE Platform](https://support.swyftsol.com/knowledge-base/how-to-remove-expired-roles-from-your-account-on-the-3dexperience-platform?hsLang=en). **Caution:** the administrator should clear only licenses that show no availability meter. Clearing a role that is still active removes that user’s access to it. ### Verify the fix Close the application and launch it again. The error no longer appears and the application opens. ### If this does not resolve the issue Contact SWYFT Support at [support@swyftsol.com](mailto:support@swyftsol.com) and include a screenshot of the error.   - [FAQs](https://support.swyftsol.com/knowledge-base/faqs?hsLang=en) - [Getting started](https://support.swyftsol.com/knowledge-base/getting-started?hsLang=en) - [Troubleshooting](https://support.swyftsol.com/knowledge-base/troubleshooting?hsLang=en) - [General](https://support.swyftsol.com/knowledge-base/general?hsLang=en#main-content) - [Update](https://support.swyftsol.com/knowledge-base/general?hsLang=en#update) - [Account](https://support.swyftsol.com/knowledge-base/account?hsLang=en) - [Settings](https://support.swyftsol.com/knowledge-base/settings?hsLang=en) [![SWYFT Solutions Logo](https://support.swyftsol.com/hs-fs/hubfs/Email%20Signature%20Images/SWYFT%20Solutions%20Logo_Email%20Signature.png?width=125&height=44&name=SWYFT%20Solutions%20Logo_Email%20Signature.png "SWYFT Solutions Logo")](https://www.swyftsol.com)