---
title: How Do I Retrieve and Share SOLIDWORKS Logs to Resolve Installation Issues
description: Learn how to collect and send SOLIDWORKS installation logs to support for fast troubleshooting and help with failed or problematic installations.
---

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# How Do I Retrieve and Share SOLIDWORKS Logs to Resolve Installation Issues

## If your SOLIDWORKS installation didn’t go as expected, don’t worry—help is just a few steps away. This guide shows you how to quickly package and send your installation logs so our support team can troubleshoot the issue.

**Steps to Package Your Installation Logs**

1. **Open File Explorer** 
     1. You can do this by pressing Windows + E or by clicking the folder icon on your taskbar.
2. **Navigate to the logs folder** 
     1. Copy and paste this path into the File Explorer address bar and hit Enter: 
            1. **SOLIDWORKS Standalone/Network License:** %AppData%\\SolidWorks
            2. **SOLIDWORKS Named User License:** %ProgramFiles%\\Dassault Systemes\\SOLIDWORKS 3DEXPERIENCE R20XXx\\InstallData
3. **Zip the log files** 
     1. Locate the Logs folder: 
            1. **SOLIDWORKS Standalone/Network License:** Installation Logs
            2. **SOLIDWORKS Named User License:** InstallData
     2. Right-click the folder and choose **Send to \> Compressed (zipped) folder**. This will create a .zip file containing everything we need.
4. **Send it to our support team** 
     1. Email the .zip file to us at **Support@SwyftSol.com**.
     2. Feel free to include a short note describing the issue you’re seeing.

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