How Do I Retrieve and Share SOLIDWORKS Logs to Resolve Installation Issues

Steps to Package Your Installation Logs

Open File Explorer
1. You can do this by pressing Windows + E or by clicking the folder icon on your taskbar.
Navigate to the logs folder
1. Copy and paste this path into the File Explorer address bar and hit Enter:
  1. SOLIDWORKS Standalone/Network License: %AppData%\SolidWorks
  2. SOLIDWORKS Named User License: %ProgramFiles%\Dassault Systemes\SOLIDWORKS 3DEXPERIENCE R20XXx\InstallData
Zip the log files
1. Locate the Logs folder:
  1. SOLIDWORKS Standalone/Network License: Installation Logs
  2. SOLIDWORKS Named User License: InstallData
2. Right-click the folder and choose Send to > Compressed (zipped) folder. This will create a .zip file containing everything we need.
Send it to our support team
1. Email the .zip file to us at Support@SwyftSol.com.
2. Feel free to include a short note describing the issue you’re seeing.

If your SOLIDWORKS installation didn’t go as expected, don’t worry—help is just a few steps away. This guide shows you how to quickly package and send your installation logs so our support team can troubleshoot the issue.