How Do I Retrieve and Share SOLIDWORKS Logs to Resolve Installation Issues

Steps to Package Your Installation Logs

Open File Explorer
- You can do this by pressing Windows + E or by clicking the folder icon on your taskbar.
Navigate to the logs folder
- Copy and paste this path into the File Explorer address bar and hit Enter:
  %AppData%\SolidWorks\Installation Logs\

Find the correct version folder
- Inside the Installation Logs folder, you’ll see subfolders for each version of SOLIDWORKS you've tried to install.
- Open the folder that matches the version you're having trouble with.
Zip the log files
- Select all files and subfolders inside the version folder.
- Right-click the selection and choose Send to > Compressed (zipped) folder.
- This will create a .zip file containing everything we need.
Send it to our support team
- Email the .zip file to us at Support@SwyftSol.com.
- Feel free to include a short note describing the issue you’re seeing

If your SOLIDWORKS installation didn’t go as expected, don’t worry—help is just a few steps away. This guide shows you how to quickly package and send your installation logs so our support team can troubleshoot the issue.