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How to Access Technical Support from SWYFT Solutions

Technical Support is available to all of SWYFT Solutions' customers with an active subscription, and it is easily accessed in 4 ways.

Technical support is included for customers on current maintenance packages and is described as assistance debugging and repairing software performance issues.

If you are looking for simple training on "How to" do a particular task, you may find our  SWYFT Solutions Knowledge Base helpful. You are able to search for specifics, and it is updated weekly.

 

Information to Include When Contacting SWYFT Solutions Support

Gather your information - To help speed the process of technical support, gather any and all pertinent information to the issue you are experiencing.

    1. Software: Let us know what software we are diagnosing.  This could filter out specific troubleshooting
      1. Name & Year Version, Service Pack, Hotfix
      2. License Type (Named User, Stand-Alone, Network)
      3. Windows Version
    2. Issue: Give us a detailed description of what you are experiencing.  Outline the steps in your workflow that lead up to the issue.
      1. Is it intermittent or repeatable?
      2. How many users experience this issue?
      3. Was there any recent software, hardware, network or environmental updates?
      4. Capture screen shots of any and all error messages.
    3. SOLIDWORKS Rx: If your software is crashing, or you have a reproducible issue, capture it.  This can help by gathering more information you may not know about.
      1. Detailed Instructions for Using SOLIDWORKS Rx
      2. If you are experiencing issues that pertain to a certain file and you are able to share it, please do so we can see if the issue is reproducible on our system.

 

How to Contact SWYFT Solutions Support

  1. Phone:
    1. Call 616-631-3044 and ask for technical support. Let the representative on the line know if you already have a ticket opened with our team.
  2. Email: 
    1. Send an email to support@swyftsol.com and include the entirety of the information you gathered.

    2. If files are too big for email attachment, use this link:  

      UPLOAD FILE(S) HERE

  3. Website: https://www.swyftsol.com/support 
    1. Fill out the support form on our SWYFT Solutions website. This will create a support ticket on our dashboard for all the agents to see.
    2. The website also includes a file upload link to attach screen shots and large files.
  4. SWYFT Solutions Support Portal: SWYFT Solutions Support Portal
    1. The support portal is direct access to your associated ticket history, current ticket progress, new ticket creation.
    2. If you do not have an account, click 'Register Here' at the bottom of the log in area.
    3. Otherwise, log in to your account.