How to Identify Outages vs. Individual Issues on 3DEXPERIENCE
This article addresses how to determine if there is an ongoing outage affecting the 3DEXPERIENCE platform or if issues are specific to an individual instance.
When experiencing difficulties with accessing the 3DEXPERIENCE platform from your web browser, it is important to ascertain whether the problem is due to a broader outage or if it is isolated to your account. Here are the steps to help you determine the situation:
Check for Known Outages
- Visit the Status Page: To check for any ongoing platform wide outages, you can visit the 3DEXPERIENCE Cloud Status page at SWYFT Solutions - 3DEXPERIENCE Cloud Status. This page provides real-time updates on the status of the platform and any known issues.
- Visit the Health Console: To check for any ongoing account specific outages, you can visit your 3DEXPERIENCE Health Console page at 3DEXPERIENCE - Health Console. This page provides real-time updates on the status of your platform and any known issues.
Troubleshooting Steps for Individual Issues
If the status page indicates that there are no ongoing outages, but you are still experiencing issues, consider the following troubleshooting steps:
- Incognito Mode: Launch your browser in Incognito/InPrivate mode and navigate to solidworks.com/3dx. Attempt to log in with your usual credentials.
- Clear Browser Cache: If you can log in successfully in incognito mode, it may be necessary to clear your browser cache to resolve any lingering issues.
- Error Messages: If problems persist, take note of any error messages you receive. This information can be helpful for further troubleshooting.
Follow-Up
If you have completed the above steps and are still encountering difficulties, it is advisable to reach out to your Value Added Reseller (VAR) for additional support. Providing any error messages or screenshots can assist the support team in diagnosing the issue more effectively.