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How to Troubleshoot the Unable to Start SOLIDWORKS Connected Error Message

This article provides a troubleshooting guide for the error message "Unable to Start SOLIDWORKS Connected - We are unable to authenticate your SOLIDWORKS Connected license..." encountered when launching SOLIDWORKS Connected.

Cause

This issue can occur when the registry key SW_Login_Disable is set to True, preventing authentication of the SOLIDWORKS Connected license.

Resolution

Caution: Modifying the Windows Registry can cause serious system instability if done incorrectly. Full administrative permissions are required to make these changes. Proceed with caution and back up your registry before making any edits.

SWYFT Solutions is not responsible for any issues resulting from registry modifications. This guide is provided for informational purposes only. If unsure, consult your IT administrator before proceeding.

Step 1: Open Registry Editor

  1. In Windows search, search and open Registry Editor.

Step 2: Modify the Registry Key

  1. In Registry Editor, go to the following location:
    1. HKEY_CURRENT_USER\Software\Dassault Systemes\SOLIDWORKSPDM\Servers\3DEXPERIENCE\
  2. Locate the SW_Login_Disable key.
  3. If its value is set to True, change it to False.

Step 3: Restart SOLIDWORKS Connected

  1. Close Registry Editor.
  2. Start SOLIDWORKS Connected from the platform.

After completing these steps, SOLIDWORKS Connected should launch without the authentication error.